Uncommon
"AuDeo have been a pleasure to work with. Their technical expertise, professionalism and collaborative approach have been exceptional throughout. Their support consistently goes above and beyond, and they take the time to understand your business and deliver thoughtful, future-focused solutions. I wouldn't hesitate to recommend them to any organisation looking for a trusted AV partner."
Lee Lucas
Head of IT, Uncommon
THE CHALLENGE
As Uncommon continued to grow its portfolio of premium flexible workspaces, it needed an AV support partner that could provide both responsive day-to-day support and strategic guidance for its meeting room and workplace technology estate.
With AV systems spread across five London locations, maintaining consistent service levels, resolving issues quickly and planning for future technology improvements became increasingly important. Uncommon was looking for a specialist AV partner who could help optimise existing systems, identify opportunities for improvement and provide proactive support across all sites.
Meeting rooms and shared spaces are a critical part of the Uncommon member experience, making technology reliability and performance essential to daily operations. Uncommon therefore sought a partner capable of supporting both the immediate needs of its sites and its longer-term technology goals.
To ensure a seamless transition, AuDeo conducted a comprehensive onboarding audit across all five Uncommon locations. This provided a detailed understanding of the existing AV environment, including equipment inventories, system configurations, recurring issues and potential support risks.
The audit also identified opportunities for improvement and future upgrades, enabling us to develop a clear technology roadmap aligned with Uncommon’s long-term objectives.
By building a complete picture of each site's systems and requirements from the outset, AuDeo was able to deliver proactive support from day one while helping Uncommon maximise the reliability, performance and lifespan of its AV investment
THE APPROACH
THE RESULT
AuDeo now provides AV support across all five Uncommon London sites, delivering a comprehensive service that includes call-outs, health checks and ongoing consultancy. Since the transition, building managers have reported improved service levels, faults are resolved faster by specialist AV engineers, and meeting room technology has become more reliable for users.
Working closely with Uncommon, we have also developed a clear roadmap for future AV improvements and upgrades. A key project saw the replacement of a legacy building-wide audio system with a Q-SYS enterprise platform, delivering greater reliability, secure remote support, real-time monitoring and proactive fault alerts. This allows issues to be identified and resolved more quickly, often before they impact users.
Today, AuDeo continues to support and enhance Uncommon’s AV estate through ongoing maintenance, monitoring and technology improvement projects.
We provide responsive AV support and maintenance services, helping to resolve issues quickly and keep your systems performing at their best.
We design and deliver bespoke AV solutions, combining expert planning, project management, and implementation to create spaces that perform.
Our AV Health Check assesses the condition and performance of your systems, identifying opportunities to improve reliability and efficiency.
The services below played a key role in this project. Explore our other AV solutions, from design and installation to ongoing support and maintenance.
We provide responsive AV support and maintenance services, helping to resolve issues quickly and keep your systems performing at their best.
We design and deliver bespoke AV solutions, combining expert planning, project management, and implementation to create spaces that perform.
Our AV Health Check assesses the condition and performance of your systems, identifying opportunities to improve reliability and efficiency.