Expert Support For Reliable Meeting Spaces

Keep your teams productive and your meeting spaces performing at their best with responsive support, proactive monitoring and practical advice from experienced AV specialists.
AuDeo Support Options Support Portal

Keep your teams productive and your meeting spaces performing at their best with responsive support, proactive monitoring and practical advice from experienced AV specialists.

Free your IT and facilities teams from troubleshooting meeting room issues themselves. With specialist support on hand, they can stay focused on their own priorities.

Identify and address potential issues before they impact users or disrupt meetings. Continuous monitoring helps detect problems early, reducing downtime and creating a more reliable experience across your meeting spaces.

Proactive monitoring, responsive support and experienced AV specialists help ensure issues are resolved quickly, keeping technology performing as expected and giving you confidence that help is always available when you need it.

We're here to Support you

Our support processes are structured to deliver consistent, reliable service, backed by years of experience and industry best practices.

We have all the systems and processes in place to log, track and allocate your support requests along with SLA's tailored to your needs and meetings spaces.

Most importantly you'll get support from real people, who know and understand your AV set up, ensuring fast resolutions for uninterrupted meetings.

  • Free your IT and facilities teams from troubleshooting meeting room issues themselves. With specialist support on hand, they can stay focused on their own priorities.

    Learn More

  • Identify and address potential issues before they impact users or disrupt meetings. Continuous monitoring helps detect problems early, reducing downtime and creating a more reliable experience across your meeting spaces.

    Learn More

  • Proactive monitoring, responsive support and experienced AV specialists help ensure issues are resolved quickly, keeping technology performing as expected and giving you confidence that help is always available when you need it.

    Learn More

Why Choose AuDeo?

The Right Level Of Support - AuDeo offers a range of support options, from remote assistance to on-site engineer cover, allowing us to recommend the most appropriate level of support for your technology and users. The result is reliable meeting spaces backed by support that fits your needs.

A Proactive Approach To Reliability - We actively monitor your meeting spaces to identify potential issues before they impact users. When a problem is detected, we don't just raise an alert. We contact your team, take ownership and work to resolve it as quickly as possible, helping minimise downtime and prevent disruption to meetings.

Access To The Right Expertise - Our experienced team supports the full range of technologies we design and install. With specialists covering different areas of workplace technology, we can connect you with the most appropriate person to diagnose and resolve issues quickly, helping keep your technology performing as expected.

How We Deliver Support?

Our support service is built around one goal: helping your teams get the most from their meeting spaces. By making it easier to report issues, providing greater visibility and proactively identifying problems, we help minimise disruption and keep meetings running smoothly.

Faster Issue Reporting

Every meeting space is assigned a unique QR code, making it quick and easy for users to report issues. With a simple scan, support requests can be logged in seconds, without needing to know room details or technology information. Because we instantly know which room is affected and what equipment is installed, we can start diagnosing the issue faster.

Complete Visibility

Through your dedicated support portal, you can access everything you need in one place, from support cases and engineer callouts to contract information, room details, and monitoring status. With a clear overview of your support service and meeting spaces, it's easy to track progress, stay informed, and maintain visibility across your organisation.

Proactive Monitoring

We monitor the health of your meeting spaces in real time, helping identify and resolve issues before they affect users or disrupt meetings. When faults are detected, our team is alerted immediately. We investigate the issue, contact the right people and take ownership of the resolution, helping minimise disruption before users are affected.

This proactive approach helps reduce downtime, minimise disruption and create a more reliable meeting experience. It also removes the need for manual room checks, eases the burden on IT and facilities teams, and helps keep technology performing as expected.

Support When You Need It Most

Whether you need help with an existing AV system or are looking for a long-term support partner, our team is ready to help. Request a callback and we'll discuss the right support solution for your business.

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We bring together design, project management and installation to deliver meeting spaces that are simple to use, reliable to run and built for better collaboration.

We review the condition of your existing technology and identify opportunities to improve performance, reliability and the user experience.

We assess the acoustics in your spaces and identify ways to improve sound quality, speech clarity and the overall meeting experience.

How We Help?


From design and installation to ongoing support, we're with you every step of the way, helping you create meeting spaces that simply work. View our entire process on how we help you every step of the way.

Our Process

  • We bring together design, project management and installation to deliver meeting spaces that are simple to use, reliable to run and built for better collaboration.

    Learn More

  • We review the condition of your existing technology and identify opportunities to improve performance, reliability and the user experience.

    Learn More

  • We assess the acoustics in your spaces and identify ways to improve sound quality, speech clarity and the overall meeting experience.

    Learn More

Frequently Asked Questions

We've answered the most common questions about our AV support services, so you know exactly what to expect.

  • We support a wide range of audio visual technologies, including meeting room systems, video conferencing platforms, displays, presentation equipment, control systems, and collaboration solutions. We can support both existing and newly installed equipment.

  • Absolutely. We regularly help organisations transition from existing support providers, ensuring a smooth handover and minimal disruption to day-to-day operations.

  • You can easily report issues through our dedicated support portal by raising a ticket, by telephone, or via email. Our team will log, track and manage your request through to resolution.

  • Yes. Our support services can include preventative maintenance to help identify potential issues before they impact your users, reducing downtime and improving reliability.

  • Simply complete the callback form and one of our AV support specialists will be in touch to discuss your requirements and recommend the most suitable support package for your business.

Let's Talk About Your Meeting Spaces

Whether you're planning a new project, upgrading existing technology or looking for ongoing support, we're here to help.

Speak To The Team